Senior Field Service Supervisor - Process Control Systems

Our client, an industrial automation company, is looking for a Senior Field Service Supervisor to lead its service business for control and measurement systems used on paper, film and similar production lines, across Japan.

This is a leadership role with responsibility for the results of the region. You will own the yearly plan and the profit and loss for the service business, forecast accurately, and carry out the growth plans. You will lead a team of service engineers and technicians, decide priorities, and have the final word with customers when problems need solving.

You will run service operations day to day and work with the sales team to grow the service business, with customer satisfaction and safety first. You will look after the company's service customers in the region, set direction for the team, and make sure projects and service contracts are delivered well, following the company's global standards and processes.

We are looking for someone with long experience in field service for industrial automation or process control systems, who has led service teams and carried responsibility for financial results. You should be comfortable with customers on site, able to travel across Japan, and able to work in Japanese with customers and in English with global teams.