Medidata - L3 Support – Bengaluru, Karnataka, India

This role serves as the ultimate technical escalation point for intricate incidents affecting live clinical studies. The incumbent will be responsible for upholding system stability, ensuring regulatory compliance, maintaining data integrity, and guaranteeing uninterrupted business operations within global clinical trial environments.

The ideal candidate should possess extensive knowledge of Medidata applications, clinical trial processes, pharmaceutical regulations, and production support operations within GxP-regulated settings. Key responsibilities include L3 Incident Management and Troubleshooting, Application Support and Administration for Medidata platforms such as Rave EDC, Designer, Coder+, Rave Safety Gateway, TSDV, CTMS, SSU, and eTMF. The role also involves Release and Change Management, Outage and Problem Management, Compliance and Audit Support, Documentation Management, and Stakeholder Management.